Ask TBone - Building an Effective Front Office Team

Episode 235 April 12, 2021 00:48:31
Ask TBone - Building an Effective Front Office Team
Dentistry Made Simple with Dr. Tarun 'TBone' Agarwal
Ask TBone - Building an Effective Front Office Team

Apr 12 2021 | 00:48:31

/

Hosted By

Tarun Agarwal

Show Notes

The people you assigned to your Front Office are the ones your patients see first upon entering our practice. Your Front Office team is also in charge of building rapport when a patient engages with them. Naturally, you want your Front Office team to be inviting and always say the correct answers to every patient’s query, whether it’s about a treatment plan or a scheduled appointment. The last thing you want to happen is to lose a case because your Front Office improperly handled a patient’s concerns. 

What positions are critical for the Front Office? What’s the best way for them to interact with patients?

Today, we answer some of the common questions most dentists have regarding building an effective Front Office team. We discuss the Front Office's critical roles and what to look for when hiring someone for them. We explain why the office manager should be the last person you should hire and the qualities and traits you have to look for in a treatment coordinator. We describe the proper way of discussing the treatment to patients. We also share our thoughts on insurance and how to form a business team around it.

"The number one vision is your patient should never be left alone." - Tarun Agarwal

This week on T-Bone Speaks Dentistry Podcast:

Our Favorite Quotes:

Subscribe, Connect & Share Your Favorite Episodes

Thanks for tuning into this week’s episode of T-Bone Speaks Dentistry. If you enjoyed this episode, please head over to Apple Podcasts or Google Play Music to subscribe to the show and leave your honest review. For more great content and helpful tips to grow your dental practice, visit our website. Follow us on Facebook and LinkedIn, subscribe on YouTube, and don’t forget to share your favorite episodes with other dental practitioners.

Other Episodes

Episode 238

May 10, 2021 00:58:34
Episode Cover

Ask TBONE: Fixed Hybrids, Working with Surgeons, and Your Front Office Team

There’s always a first time for everything, and it’s no different when it comes to dentistry. It’s not even about how long you’ve been...

Listen

Episode

July 31, 2017 00:59:33
Episode Cover

Investment Ideas for Dentists, Dr. Wade Pilling

Dr. Wade Pilling is a dentist and entrepreneur in Boise, Idaho. He likes running multiple businesses and has done well with both his dental...

Listen

Episode

April 03, 2017 00:59:25
Episode Cover

Never stop learning in your dental practice - Gene Messenger

Dr. Gene Messenger, in rural Massachusetts, has been growing his dental practice for 25 years. One of the things that has kept Gene excited...

Listen